What’s So Special About Dell?
Ever since Dell announced it would start selling Ubuntu computers, Linux people have been urging everyone to support Dell and buy a Dell Ubuntu PC whenever they need a new computer. Most recently, a Linux Journal article concluded “not only should readers of Linux Journal try to buy systems from Dell and other companies that are offering ready-configured GNU/Linux systems, but we should encourage others to do the same.” To be fair, the conclusion is “buy systems from Dell and other companies,” not just Dell, but still I cannot fully agree.
I am not trying to say that what Dell is doing is bad in any way, but it is just not up to the standards of smaller vendors such as System 76 and ZaReason. Dell hides their Linux systems so well that it can be hard to find them even if you are looking for them. The chances of someone not already familiar with Linux finding the page are very low. Plus, even if you do find the page, you’re first presented with a page that essentially directs new users back to Windows.
I suppose I can understand Dell’s concern. People expecting Windows and getting something else could be a tech support nightmare. Because I understand why Dell does what they do, I am not suggesting you not buy from Dell, but it seems like the spotlight should be put on smaller companies truly promoting Linux, not the huge giant that is still a little scarred of Linux.
March 22nd, 2008 at 7:27 am
I don’t think some people or companies can get past that stupid question, “Is Linux ready for the desktop?”. They want to see if the general public buys into Linux. They think it will be ready when people want it, buy it and use it. So, it has little to do with Linux being able to do the exact same as MS Windows on the desktop. So, when and after success comes, readiness is confirmed. It is weird thinking. Secretly, folks don’t want the market to change, they will have to support what they sell. Many PC techs will need to be retrained to understand and support Linux. PC diversity training, what a concept!! Linux is ready but Dell is sticking a cautious neck out, risking its rep.
Companies that sell pre-installed Linux should speak out and show Dell how it is done. We should promote all penguin pushers.
March 22nd, 2008 at 8:08 am
It does seem odd that open source advocates would support a hardware vendor that creates vendor lock in through maintenance. I never understood that. Dell is a bane, in my book.